All prices are in Euro and including Danish vat of 25%, unless otherwise stated.
SOAKED IN LUXURY accepts payment by Dankort, MasterCard, Maestro, Visa, Visa Electron, V PAY, JCB, China UnionPay, American Express, Paypal. Payment will be debited and cleared from your account, on dispatch of the goods. SOAKED IN LUXURY encrypts all information with SSL (Secure Socket Layer) which means, that unauthorized persons will not be able to read your account number or other information during transaction trough PBS. We reserve the right to have the total amount of the order paid by bank transfeer to Sydbank, Denmark. The order will be shipped upon receipt of payment.
9/19 Euro - FREE DELIVERY above 99/249 Euros of purchase.
Delivery out of Denmark with GLS - UPS. Delivery in Denmark with GLS.
SOAKED IN LUXURY will deliver to you within 1-4 weekdays. We take the liberty of sold out goods and delayed delivery time from SOAKED IN LUXURY.
As a customer you have the right to return items with manufacturing defect. Items will be accepted if the goods are sold and delivered with defects that appears, within a period of 2 years. The defect items must be due to material or manufacturing defects.
We offer you 30 days to regret your purchase. If you regret your purchase in full, we will return the amount of the goods and delivery cost. We do not pay the return freight.
Any dispute between FashionShopping and the customer is subject to Danish law..
Any dispute between SOAKED IN LUXURY and the customer is subject to Danish law.
Items must be returned to the following address.
SOAKED IN LUXURY
Niels P Thomsens Vej 3
How to submit a complaint
Did we not live up to your expectations? If so, please contact Soaked in Luxury first, and we will do everything we can to resolve your issue.
A complaint about a product or service purchased from us can be submitted to the Competition and Consumer Authority / Center for Complaints, Carl Jacobsen Vej 35, 2500 Valby.
Find more information on the website www.forbrug.dk
The EU Commission’s online complaint portal can also be used when submitting a complaint.
This is particularly relevant if you are a consumer residing in another EU country. Submit your complaint here - http://ec.europa.eu/odr . When submitting your complaint, please enter our email address: firstname.lastname@example.org
How does Soaked in Luxury handle personal data?
When you order items or catalogues, we register your name and address in our system to enable us to send you your order. Our system then "recognises" you as a customer from then on, making ordering easier in the future.
When collecting personal data via our website, we ensure that it is always done with your express consent and that you are informed of exactly what data we are collecting and why.
We store your information until you ask us not to. If you do not wish to be a customer of Soaked in Luxury, and no longer wish to receive catalogues and other material from us, please notify us by e-mailing email@example.com, or by calling our customer service department on +45 9741 0415.
We guarantee that we will not disclose your personal data to third parties, including other companies.
The management and the Analysis department of Soaked in Luxury have access to the data registered about you. The data controller at Soaked in Luxury is our Head of IT and Web operations. The customer data we store is not encrypted.
We only transmit customer data via encrypted VPN connections. As a customer registered at Soaked in Luxury, you have the right to object to the registration at any time. You also have the right to inspect the information we hold on you. These rights are protected by the Danish Act on Processing of Personal Data, and enquiries relating to them should be addressed to Soaked in Luxury by sending an e-mail to firstname.lastname@example.org
E-mail newsletters: To keep our customers up to date, we send out e-mail newsletters every week.
You can unsubscribe at any time by clicking on the link in each newsletter, sending an e-mail to email@example.com, or calling our customer service department on +45 9741 0415
We guarantee that we will not pass on your e-mail address to third parties, including other companies.
Cookies in your browser – When buying clothes online
1. To increase our understanding of how visitors use Soaked in Luxury. For this purpose, information is stored about browsers, the duration of visits, what visitors look at on the page and the like. The information is collected for statistical purposes only. This means that it is not technically possible to track or store information about specific visitors.
2. To improve the design of our website, new designs and graphics are tested on a regular basis. For this purpose, cookies are used to determine whether changes to the website should be presented to randomly selected visitors.
3. To be able to present products and information that are relevant to visitors, tracking cookies are used that store data about visitor behaviour in order to display relevant information such as specific products and ads.
Besides Soaked in Luxury, Google and Intelliad are able to access the information described above.
If you have any questions regarding cookies at SoakedinLuxury.com, you are more than welcome to contact us.